1. Who We Are
Bioactivx Pte. Ltd. ("Bioactivx", "we", "us", "our") is a company incorporated in Singapore that develops synthetic biomaterials for wound care and tissue repair, including Bioactiv® Matrix.
This Privacy Policy explains how we collect, use, disclose and protect personal data when you interact with us, in accordance with Singapore's Personal Data Protection Act 2012 (the "PDPA") and other applicable laws.
- Registered address: Blk 71 Ayer Rajah Crescent, JTC Launchpad @ One North, #05-09 Singapore(139951)
- General enquiries: contact@bioactivx.com
- Data Protection Officer: hrp@bioactivx.com
2. Scope
This Privacy Policy applies to personal data that we collect through:
- our website www.bioactivx.com, including enquiry and contact forms;
- email, telephone and other correspondence with us;
- newsletter or mailing-list sign-ups;
- conferences, exhibitions, meetings and other events where you provide your details to us;
- business, commercial, clinical, research or partnership enquiries; and
- job applications, recruitment enquiries, interviews and related hiring communications.
Our website may contain links to third-party websites or services, such as LinkedIn. Those websites and services operate under their own privacy practices, and this Privacy Policy does not apply to them.
3. Personal Data We Collect
Depending on how you interact with us, we may collect the following categories of personal data:
- Identity and contact information: This may include your name, email address, telephone number and other contact details you provide to us;
- Enquiry and correspondence information: This may include the contents of your messages and the nature of your enquiry or interest, such as enquiries relating to clinical studies, product evaluation, partnerships, distribution, investment or other business matters;
- Technical and website information: This may include your IP address, device type, browser type, approximate location, website usage information and similar information collected through cookies and related technologies (see Section 12);
- Marketing preferences: This may include whether you have chosen to receive news, updates or other communications from us;
- Recruitment information: Where you apply for a role with Bioactivx, we may collect information including your curriculum vitae or résumé, cover letter, employment history, education and professional qualifications, skills and experience, interview notes, references, right-to-work information, expected salary, availability; and other information you voluntarily provide as part of the recruitment process;
- Patient and health information: Our general website forms and contact channels are not intended for the submission of identifiable patient or health information. Please do not submit information that identifies a patient unless specifically requested or required as part of an authorised clinical, safety, product-complaint or regulatory process. If we receive such information, we will handle it only as reasonably necessary and in accordance with applicable legal, regulatory and data-protection requirements.
We seek to collect only the personal data that is reasonably necessary for the purposes described in this Privacy Policy.
4. How We Collect Personal Data
We may collect personal data:
- Directly from you: For example, when you complete a form on our website, email or call us, apply for a role, sign up for updates, attend a meeting or event, or otherwise communicate with us;
- Automatically: Certain technical and website-use information may be collected through cookies, analytics tools and similar technologies when you use our website;
- From other sources: Where reasonably necessary, we may obtain information from sources such as publicly available professional profiles, institutional or company websites, professional registers, recruiters and recruitment platforms, referees, education or professional bodies, and other appropriate sources used to verify professional identity, qualifications or information relevant to an enquiry or application.
5. Consent and Other Lawful Collection, Use or Disclosure
We generally collect, use and disclose personal data with your consent, which may be provided when you voluntarily provide information to us after being informed of the relevant purposes.
Where permitted or required by the PDPA or other applicable laws, we may collect, use or disclose personal data without consent.
If we intend to collect additional personal data or use personal data for a new purpose that has not previously been notified to you, we will notify you and obtain your consent where required by law.
You may withdraw your consent to our collection, use or disclosure of your personal data by contacting our Data Protection Officer as described in Section 11.
6. How We Use Personal Data
We may use personal data for purposes including:
- responding to enquiries and providing requested information;
- communicating with you regarding your enquiry or relationship with us;
- verifying professional identity or qualifications where reasonably necessary;
- assessing and managing enquiries relating to clinical studies, product evaluations, partnerships, distribution, investment and other business opportunities;
- managing product, clinical, safety or regulatory enquiries where applicable;
- sending news, updates or other communications where you have consented to receive them;
- operating, administering, securing and improving our website, systems and services;
- maintaining business and administrative records;
- preventing or investigating fraud, misuse, security incidents or other unlawful activity;
- complying with applicable legal, regulatory and reporting obligations;
- responding to product complaints, safety-related matters or regulatory requirements where applicable;
- establishing, exercising or defending legal claims;
- carrying out corporate transactions such as investments, financing, mergers, acquisitions or restructuring; and
- carrying out recruitment and employment-related activities.
For recruitment purposes, this may include:
- assessing applications;
- verifying qualifications and experience;
- conducting interviews and reference checks;
- communicating with candidates;
- evaluating suitability for a role;
- making hiring decisions; and
- maintaining appropriate recruitment-related records.
7. How We Share Personal Data
We may disclose personal data to appropriate third parties where reasonably necessary for the purposes described in this Privacy Policy.
These may include:
- Service providers: Third parties providing services to us, such as website hosting, cloud or IT services, email services, form-processing services, analytics services, recruitment systems, and other administrative or technology services. Where appropriate, such service providers are required to process personal data in accordance with applicable contractual and data-protection requirements.
- Clinical research partners or study sites: Where you have requested information about or participation in a clinical study, we may share relevant information with appropriate clinical research partners or study sites, subject to applicable consent and regulatory requirements;
- Distribution or commercial partners: Where relevant to your enquiry, we may share information with appropriate distribution or commercial partners, subject to applicable consent and legal requirements;
- Professional advisers: We may disclose personal data to lawyers, accountants, auditors, regulatory advisers, consultants and other professional advisers where appropriate;
- Regulators and public authorities: We may disclose personal data to regulators, government bodies, courts, law-enforcement agencies or other authorities where required or permitted by law;
- Corporate transactions: We may disclose relevant information to prospective or actual investors, financiers, purchasers or other parties in connection with a potential or completed investment, financing, merger, acquisition, restructuring or sale of all or part of our business. Such disclosure will be subject to appropriate confidentiality and data-protection safeguards where applicable;
- Recruitment-related parties: For recruitment purposes, we may disclose relevant personal data to recruiters, referees, background-screening providers, interview panel members, professional advisers and other appropriate parties where relevant and permitted by law.
We do not sell personal data.
8. Transfers Outside Singapore
Some of our service providers, business partners or other recipients may store or process personal data outside Singapore.
Where personal data is transferred outside Singapore, we will take appropriate steps to ensure that the transfer complies with the PDPA and that the recipient provides a standard of protection for the personal data that is comparable to the protection required under the PDPA.
9. Data Retention
We retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected or for other legitimate legal or business purposes. Retention periods may vary depending on the nature of the personal data and the purpose for which it was collected.
We may retain information where reasonably necessary for purposes such as:
- responding to ongoing enquiries;
- maintaining business records;
- managing contractual relationships;
- recruitment administration;
- regulatory or product-safety obligations;
- complaint handling;
- audit requirements;
- dispute resolution; or
- establishing, exercising or defending legal claims.
Recruitment information relating to unsuccessful candidates may be retained for a reasonable period following the completion of a recruitment exercise. Where appropriate, we may also retain such information for consideration for future opportunities, subject to applicable legal and consent requirements.
We will cease retaining personal data, or remove the means by which it can be associated with an identifiable individual, when it is reasonable to assume that:
- the purpose for which the personal data was collected is no longer being served by its retention; and
- retention is no longer necessary for legal or business purposes.
10. Security
We take reasonable administrative, physical and technical measures to protect personal data in our possession or under our control against risks such as unauthorised:
- access;
- collection;
- use;
- disclosure;
- copying;
- modification;
- loss; or
- disposal.
Depending on the circumstances, these measures may include:
- limiting the collection of personal data;
- access controls and authentication;
- restricting information to personnel who require it for legitimate purposes;
- maintaining appropriate security software and system updates;
- managing system vulnerabilities and security patches;
- securely disposing of information and storage media; and
- anonymising or de-identifying personal data where appropriate.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
If a personal data breach occurs, we will assess the incident and take appropriate action, including notifying the Personal Data Protection Commission (PDPC) and affected individuals where required under applicable law.
11. Accuracy of Personal Data
We generally rely on personal data provided by you or by an authorised representative acting on your behalf.
We take reasonable steps to ensure that personal data is accurate and complete where it is likely to be used to make a decision that affects you or disclosed to another organisation.
Please inform us if your personal data changes or if you believe that information we hold about you is inaccurate, incomplete or out of date.
12. Access, Correction and Withdrawal of Consent
Subject to the PDPA and applicable exceptions, you may request:
- access to personal data about you that is in our possession or under our control;
- information about the ways in which your personal data has been used or disclosed within the relevant period provided for under the PDPA;
- correction of personal data that is inaccurate or incomplete; or
- withdrawal of your consent to our continued collection, use or disclosure of your personal data.
Requests should be submitted to our Data Protection Officer.
We may request information reasonably necessary to verify your identity and process your request.
Where permitted under the PDPA, we may charge a reasonable fee for processing an access request. If a fee applies, we will inform you of the amount before processing the request.
We will respond to access and correction requests as soon as reasonably possible. If we are unable to respond within 30 days, we will inform you in writing of the time by which we expect to respond. We will generally seek to give effect to a withdrawal of consent within a reasonable period after receiving the request. Where we are unable to provide access to personal data or make a requested correction, we will provide the applicable reasons where required by law.
Withdrawal of consent does not affect our ability to continue collecting, using or disclosing personal data where such collection, use or disclosure is permitted or required by law. Depending on the circumstances, withdrawing consent may also affect our ability to respond to your enquiry, provide certain products or services, maintain an ongoing relationship with you or consider your job application.
13. Cookies and Analytics
Our website may use cookies and similar technologies to:
- enable essential website functionality;
- remember user preferences;
- understand how visitors use our website;
- improve website performance and user experience; and
- support analytics or marketing activities.
We may use third-party services such as analytics or marketing technologies where appropriate. Where consent is required for non-essential cookies or similar technologies, we will provide appropriate choices through our cookie-management or consent mechanism.
You may also manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of some parts of the website.
Where third-party analytics or marketing services are used, information collected through such services may also be subject to the relevant third party’s privacy terms.
14. Children
Our website is intended primarily for healthcare professionals, businesses and other professional or adult users. It is not designed or directed specifically at children.
We do not intentionally solicit personal data from children through our general website forms.
If you believe that a child has provided personal data to us inappropriately through our website, please contact our Data Protection Officer so that we may assess and address the matter appropriately.
15. Changes to This Privacy Policy
This Privacy Policy should be read together with any other privacy notices, contractual provisions or consent terms that may apply to a particular interaction with Bioactivx.
We may update this Privacy Policy from time to time to reflect changes in our practices, systems, business activities or applicable legal and regulatory requirements. The latest version will be published on this page and will indicate the date on which it was last updated.
Where required by applicable law, we will provide additional notice of material changes or obtain consent before collecting, using or disclosing personal data for a new purpose.
16. Contact Us
If you have questions, feedback or requests relating to this Privacy Policy or our handling of personal data, please contact:
Data Protection Officer
Bioactivx Pte. Ltd.
Blk 71 Ayer Rajah Crescent
JTC LaunchPad @ one-north
#05-09
Singapore 139951
Email: hrp@bioactivx.com
For general enquiries:
Email: contact@bioactivx.com
Last updated: 25 September 2026
